Terms and Conditions

We are:
CurtisWard Ltd
Unit 2, Glebe House,
Armfield Close,
West Molesey,

Company number: 06610117
Registered in England and Wales
VAT No. 940 9186 09

This website is operated by CurtisWard Ltd. Throughout the site, the terms “we”, “us” and “our” refer to CurtisWard Ltd. CurtisWard Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, privacy policy and notices stated here.

Prices and Ordering

All prices are shown in GBP and are inclusive of VAT at the current rate. A VAT receipt is included with all goods purchased.

We try to ensure that all products are priced correctly, but if we do make a mistake, we are under no obligation to provide the product to you at the incorrect price. In this case we will contact you and offer you the opportunity to purchase the product at the correct price or cancel your order.Promotional prices only apply during the stated promotional period.

Placing an order through our Web Site constitutes an offer to buy. All orders are subject to acceptance by Us. We will confirm acceptance by sending you an email that confirms the order has been dispatched.

Images of products on this web site are for illustrative purposes only. Your products may vary slightly from the image shown on the web site.

Colours of materials shown on the web site are also for illustrative purposes only. We try hard to make sure the colours of paints and other materials on the web site are accurate, but we cannot guarantee an exact match between the colours shown and the product itself.


We try to dispatch all orders placed before 2pm Monday to Friday the same day, and orders received after this time the next working day, however we cannot guarantee this in all cases.

Your order may be sent in more than one consignment.

Returns and Refunds

We make every effort to ensure that your goods arrive in perfect condition, are fit for purpose and are as described.

If you wish to return an item because you have changed your mind or the item is no longer required, the goods must be returned within 14 days of alerting us of your intention to return in re-saleable condition, unused and with the original packaging, in accordance with the Distance Selling Regulations on your Right to Cancel. Return postage cannot be refunded and a £4.00 administration charge may be levied. To log your intention to return, please contact us within 14 days of receipt at help@curtisward.com or call us on 020 8979 5233.

Customers who are exempt from Distance Selling Regulations may not cancel an order except with our mutual agreement.

If an item is damaged in transit, please contact us at help@curtisward.com or call us on 020 8979 5233 and we will take the necessary steps to resolve the issue. Where you return a Product to us because it is defective, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. To initiate the process, you must inform us by email and return the item to the address detailed above.

Fitness for Purpose

All products are sold in good faith and we cannot be held responsible for unsatisfactory results or damage if the product bought reveals itself to be unsuitable for your intended purpose. Our liability in this case is limited to the cost of the product bought.


No credit card details are stored by Curtisward Limited. Payments are processed via the encrypted online payment systems of WorldPay and Paypal.

Email Addresses

Your email address is used to send order confirmations and respond to support requests. We may also send you relevant news and special offers from Curtisward from time to time by email. You may unsubscribe from these promotional emails at any time. See Privacy Policy for further details.


This legal notice is covered by English law.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

11th June 2015

Posted In:

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Free delivery on all orders over £45
Free delivery
on orders over £45

Standard UK mainland
delivery only.